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A Guide to Customer Service Skills for the Service Desk Professional (English, Donna Knapp) - Image 1 - BookBajar

A Guide to Customer Service Skills for the Service Desk Professional (English, Donna Knapp)

by Donna Knapp

Delivery options

A Guide to Customer Service Skills for the Service Desk Professional by Donna Knapp is listed under Cengage Learning on BookBajar. Full details, specifications and reader reviews are below.

Book Details

Publisher
Cengage Learning
Language
English
ISBN-13
9781285063584
ISBN-10
1285063589
Author
Donna Knapp

About the Book

The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New i…

ISBN: 9781285063584

ISBN-13: 9781285063584
ISBN-10: 1285063589

Reader's Guide

What This Book Covers

  • ·The main subject matter of A Guide to Customer Service Skills for the Service Desk Professional
  • ·Ideas and detail relevant to Cengage Learning
  • ·Context that helps make sense of the material as a whole

Best Suited For

Readers with an interest in Cengage Learning, from students to hobbyists.

Why It Stands Out

  • ·Ships as a genuine physical copy, checked before dispatch
  • ·Covered by BookBajar's 15-day return window

Frequently Asked Questions

What is the price of A Guide to Customer Service Skills for the Service Desk Professional?
A Guide to Customer Service Skills for the Service Desk Professional starts from ₹5371 at BookBajar. Available in Paperback.
Who is the author of A Guide to Customer Service Skills for the Service Desk Professional?
Donna Knapp is the author of A Guide to Customer Service Skills for the Service Desk Professional. Browse more books by Donna Knapp on BookBajar.
Is A Guide to Customer Service Skills for the Service Desk Professional available in Paperback and Hardcover?
Yes, A Guide to Customer Service Skills for the Service Desk Professional is available in Paperback on BookBajar. Select your preferred format on the product page.
Does BookBajar offer free delivery for A Guide to Customer Service Skills for the Service Desk Professional?
Yes, BookBajar offers free delivery for A Guide to Customer Service Skills for the Service Desk Professional across India. No minimum order value required.
Is Cash on Delivery available for A Guide to Customer Service Skills for the Service Desk Professional?
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What is BookBajar's return policy on A Guide to Customer Service Skills for the Service Desk Professional?
A Guide to Customer Service Skills for the Service Desk Professional can be returned within 15 days of delivery for a full refund. Reach out to info@bookbajar.in or call +91 9087 410 993 to start a return.
What is the ISBN of A Guide to Customer Service Skills for the Service Desk Professional?
A Guide to Customer Service Skills for the Service Desk Professional has ISBN 9781285063584 (ISBN-10: 1285063589). Use this to confirm you're ordering the exact edition listed here.
What can I expect from A Guide to Customer Service Skills for the Service Desk Professional?
About the Book The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional.
ISBN-10: 1285063589. ISBN-13: 9781285063584. A Guide to Customer Service Skills for the Service Desk Professional (English, Donna Knapp) by Donna Knapp. Available on BookBajar.
Product ID: isbn-9781285063584

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