Conducting the Ref Interview, 2nd (English, Catherine Sheldrick Ross | Lorsto Nilsen | Marie L. Radford)
by Catherine Sheldrick Ross | Lorsto Nilsen | Marie L. Radford
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About the Book
The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective refe…
ISBN: 9781555706555
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