Understanding Reference Transactions (English, Matthew L. Saxton | John V. Richardson)
by Matthew L. Saxton | John V. Richardson
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About the Book
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references cou…
ISBN: 9780125877800
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